Privacy Policy
Learn how we collect, use and protect your personal information.
Privacy Policy
Legal Entity: Soleos Energy Limited
Website / Digital Property: https://soleosenergy.com/
Effective Date: 18-06-2026
Review Frequency: Annual, or earlier upon change in law, business model, website functionality or data-processing practice
Policy Owner: IT Manager
Approved By: Board of Directors and IT Manager
Grievance Officer: [Name, designation, email, phone and postal address to be inserted before publication]
1. PURPOSE AND POLICY STATEMENT
This Privacy Policy explains how Soleos Energy Limited, together with its applicable group entities, affiliates, subsidiaries, regional offices and authorised representatives (collectively, "Soleos", "Company", "we", "us" or "our"), collects, receives, uses, stores, processes, shares, transfers, protects, retains and deletes personal information when any person uses our website, contacts us, submits an enquiry, seeks a proposal, applies for employment, engages with us as a vendor, partner, customer, investor, consultant or stakeholder, or otherwise interacts with us through our official digital or business channels.
This Policy is intended to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as amended, notified and applicable from time to time.
2. WHO WE ARE AND HOW TO CONTACT US
Soleos is engaged in renewable energy, solar EPC, project development, operations and maintenance, asset management, finance facilitation, insurance facilitation and related energy-transition services for residential, commercial, industrial, institutional, utility and international customers.
Registered Office : 802, 8th Floor, Altimus, Shreyas Colony, Tera Panth Road, Off. Ashram Road, Navrangpura, Ahmedabad, Gujarat - 380009
Website : https://soleosenergy.com/
Email : sales@soleosenergy.com
Phone : +91 8320095024
Privacy / Grievance Contact : [privacy@soleosenergy.com / grievance officer email to be inserted]
3. SCOPE AND APPLICABILITY
This Policy applies to personal data or personal information processed by Soleos through the website, contact forms, email, newsletters, CRM systems, proposal submissions, tender interactions, customer onboarding, vendor onboarding, recruitment, project-support communications, complaint handling, investor or corporate communications, and other online or offline business interactions controlled by Soleos.
4. KEY DEFINITIONS
Personal Data / Personal Information
Any information relating to an identified or identifiable natural person.
Sensitive Personal Data or Information / SPDI
Sensitive categories recognized under applicable Indian law.
Data Principal
The individual to whom digital personal data relates.
Data Fiduciary
The person or entity that determines the purpose and means of processing personal data.
Data Processor
A person or entity that processes personal data on behalf of a Data Fiduciary.
Processing
Any operation performed on personal data.
Consent
Free, specific, informed, unconditional and unambiguous indication of agreement to processing.
5. CATEGORIES OF PERSONAL DATA WE MAY COLLECT
Depending on the nature of the interaction, Soleos may collect the following categories of personal data.
Identity and Contact Data
Name, company name, designation, email address, phone number and address.
Business and Project Data
Site location, electricity consumption, drawings, technical inputs, electricity bills and project information.
Communication Data
Emails, messages, call notes, meeting requests, support tickets and complaints.
Usage, Device and Technical Data
IP address, browser type, device information, operating system, pages visited, timestamps, logs and cookies.
Recruitment Data
CV, employment history, qualifications, references and interview information.
Vendor, Partner and Compliance Data
GST, PAN, bank details, tax information, certifications and registrations.
Finance, Insurance and Transaction Data
Information required for project finance, billing, insurance or commercial arrangements.
Public and Third-Party Data
Information lawfully received from public sources and authorized third parties.
Sensitive Personal Data or Information
Sensitive information collected only where necessary and legally permitted.
6. HOW WE COLLECT PERSONAL DATA
- Directly from you through forms, emails, applications and business discussions.
- From your organization, employer, authorized representative, consultant or business partner.
- Automatically through cookies, logs, analytics tools and security systems.
- From public databases, government records and professional networks.
- From authorized third-party service providers and professional advisers.
7. PURPOSES FOR WHICH WE USE PERSONAL DATA
- To respond to enquiries and business communications.
- To evaluate project feasibility and prepare proposals.
- To process tenders and support EPC, O&M and renewable-energy services.
- To execute and administer contracts.
- To onboard customers, vendors, employees and other stakeholders.
- To process recruitment applications.
- To operate and secure our website, CRM and IT infrastructure.
- To send transactional, administrative and operational communications.
- To send permitted marketing communications.
- To comply with legal and regulatory obligations.
- To prevent fraud, misuse and cybersecurity incidents.
- To support governance, risk management and corporate transactions.
8. LEGAL BASES AND CONSENT
Soleos processes personal data on one or more lawful bases recognised under applicable law, including consent, performance of contract, pre-contractual steps, legal obligation, legitimate business purpose, employment or vendor administration, compliance and security requirements.
Where consent is required, Soleos will seek consent in a clear and informed manner.
9. DATA MINIMISATION, ACCURACY AND USER RESPONSIBILITY
Soleos aims to collect only information that is adequate, relevant and limited to what is necessary for the relevant purpose.
You are responsible for providing accurate, complete and current information.
10. COOKIES, ANALYTICS AND SIMILAR TECHNOLOGIES
The website may use cookies, pixels, tags, logs, local storage, analytics tools, embedded tools and similar technologies to operate the website, secure forms, remember preferences and improve user experience.
Note: A separate Cookie Policy should be published where the website uses analytics, remarketing, third-party tracking or non-essential cookies.
11. MARKETING COMMUNICATIONS
Soleos may send business updates, newsletters, event invitations, project insights, service information and marketing communications where permitted by law.
You may opt out of marketing communications by using the unsubscribe option or contacting us.
12. SHARING AND DISCLOSURE OF PERSONAL DATA
Soleos does not sell personal data.
Personal data may be shared with:
- Soleos group entities and authorized representatives.
- Hosting, cloud, CRM, IT and cybersecurity providers.
- Customers, vendors, contractors, consultants, lenders and insurers.
- Lawyers, accountants, auditors and professional advisers.
- Government bodies, regulators, courts and law enforcement agencies.
- Parties involved in financing, investment, mergers, acquisitions or restructuring.
- Any other person where disclosure is authorized or legally required.
13. INTERNATIONAL DATA TRANSFERS
Personal data may be accessed, stored, transferred or processed in India or other countries where Soleos, its service providers or business partners operate.
14. DATA RETENTION AND DELETION
Website Enquiries and General Leads
Up to 24 months from the last meaningful interaction.
Customer, Project, EPC, O&M, Warranty and Technical Records
Contract term plus a reasonable post-contract period.
Vendor, Finance, Tax, Compliance and Payment Records
As required under applicable law.
Recruitment Records
Usually up to 12 months unless longer retention is required.
Security Logs, Cookie Logs and Access Logs
As long as reasonably necessary for security and compliance.
SPDI
Retained only as required for the lawful purpose or compliance obligations.
15. SECURITY PRACTICES AND SAFEGUARDS
Soleos maintains reasonable technical, organizational, administrative and physical safeguards designed to protect personal data.
Security measures may include:
- Access controls
- Role-based permissions
- Authentication mechanisms
- Password controls
- Encryption where appropriate
- Secure hosting
- Backups
- Network security
- Logging and monitoring
- Vendor due diligence
- Incident response procedures
16. PERSONAL DATA BREACH
If Soleos becomes aware of a personal data breach, it will take reasonable steps to contain, assess, investigate, mitigate and remediate the incident.
17. YOUR RIGHTS
Depending on applicable law, you may have the right to:
- Request information about personal data processed by Soleos.
- Access a summary of personal data and processing activities.
- Correct or update inaccurate personal data.
- Request deletion of personal data.
- Withdraw consent.
- Opt out of marketing communications.
- Lodge a grievance with the Grievance Officer.
- Nominate another person where legally permitted.
- Exercise additional rights available under applicable privacy laws.
18. GRIEVANCE REDRESSAL AND REQUEST HANDLING
For privacy questions, complaints, consent withdrawal, rights requests or data-protection concerns, please contact the Grievance Officer using the contact details mentioned in this Policy.
19. CHILDREN AND MINORS
The website and Soleos business services are not directed at children.
Soleos does not knowingly collect personal data from children except where permitted by law and supported by required parental or guardian consent.
20. SENSITIVE INFORMATION AND DOCUMENTS
Users should not submit sensitive personal data, passwords, financial credentials, health information, biometric information or confidential documents through the website unless specifically requested by Soleos through an appropriate channel.
21. THIRD-PARTY WEBSITES, PLATFORMS AND EMBEDDED CONTENT
The website may contain links to third-party websites or embedded content such as maps, videos, forms, social media widgets, analytics scripts, job portals, CRM forms, payment links or external resources.
Users should review the privacy notices of third-party platforms before interacting with them.
22. AUTOMATED PROCESSING AND PROFILING
Soleos does not use the website to make solely automated decisions that produce legal or similarly significant effects on individuals without appropriate human involvement.
23. CORPORATE TRANSACTIONS AND LISTING-RELATED USE
Soleos may disclose or review personal data in connection with financing, investment, due diligence, merger, acquisition, restructuring, listing, audit, valuation, ESG review, investor reporting or sale of business assets.
24. CHANGES TO THIS POLICY
Soleos may update this Policy from time to time to reflect changes in law, technology, website functionality, business operations, data practices or governance requirements.
The updated version will be posted on the website with a revised effective date.
25. CONTACT DETAILS
Company : Soleos Energy Limited
Grievance Officer : [Name and designation to be inserted]
Email : [privacy@soleosenergy.com / grievance officer email to be inserted]
Phone : [Phone number to be inserted]
Address : 802, 8th Floor, Altimus, Shreyas Colony, Tera Panth Road, Off. Ashram Road, Navrangpura, Ahmedabad, Gujarat - 380009
Last Updated: 18-06-2026